Privacy policy

This website provides general information. It is possible to find general information on this website with respect to individual products and their associated services within the scope of online credit management, as well as information about the MaxCredible organization itself. By being granted access to this website including the material and information contained therein, you declare that you are familiar with and have understood the conditions given below, and that you are in agreement with them.

The MaxCredible Relationship With Salesforce.Com

MaxCredible Sites and services are hosted by Salesforce.com®. Therefore, you may also want to review the Salesforce.com Privacy and Security Policies.

Why We Collect Personal Information And How We Use It

When you use the MaxCredible Site, we collect and use information that personally identifies you to provide you with access to our services, our people, and to superior customer support. We collect information about you in several ways, with the purpose of operating our websites and providing services that you have requested or authorized. For example, we might ask for your contact information when you express interest in a service. We may request your email address to provide you with important information about the service you have purchased. We may also collect information about the pages you visit on our website to help us improve the Site, analyze trends, and maintain the Site. We merge Site-visitation data with anonymous demographic information for research purposes. We may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products. MaxCredible collects information about your visits to our Site, such as the name of your Internet service provider (ISP) and the Internet Protocol (IP) address you use to access the Internet. We also use “cookie” technology to enhance your experience, but we do not use cookies to collect personal information. MaxCredible uses cookies that are session-based and persistent-based. We may also use web beacons, described below.

How We Use Cookies

Session-based cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. If you have chosen to identify yourself to MaxCredible, we use session cookies containing encrypted information to uniquely identify you. Each time you log into a MaxCredible Site or Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These session cookies allow MaxCredible to uniquely identify you when you are logged into our Services and to process your online transactions and requests. Session cookies are required to use MaxCredible services. Persistent-based cookies remain on your computer after you close your browser or turn off your computer. MaxCredible uses persistent cookies that only we can read and use to identify browsers that have previously visited our websites. When you purchase services or provide us with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that MaxCredible places on your Web browser. MaxCredible is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, MaxCredible does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the MaxCredible websites, but you will not be able to successfully use MaxCredible services. MaxCredible may use information from sessions and persistent cookies in combination with data about our customers to provide you with information about our company and services.

How We Use Web Beacons

Web beacons may be used alone or in conjunction with cookies to compile information about customers and visitors’ usage of MaxCredible websites and interaction with emails from our company. Web beacons are clear, electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the Web beacon, and a description of a website tied to the web beacon. For example, MaxCredible may place web beacons in marketing emails that notify the us when you click on a link in the email that directs you to one of MaxCredible’s websites. MaxCredible uses web beacons to operate and improve our websites and email communications. When you opt-in (sign up) for a newsletter or agree to receive email, we may use a “click-through URL” to track links that you click. We may associate that data with your personal information to provide you with more focused email communications. MaxCredible email communications include an unsubscribe link allowing you to stop delivery of that type of communication at any time. MaxCredible may use information from web beacons in combination with customer data to provide you with information about MaxCredible and our services.

When We Disclose Personal Information

MaxCredible seeks to guard your personal information. MaxCredible partners with other companies, such as Salesforce.com, to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from MaxCredible, we may share data about you collected in connection with your purchase or expression of interest with our joint promotion partner(s). MaxCredible does not control our business partners’ use of the data we collect about MaxCredible customers, and their use of the information will be in accordance with their own privacy policies. MaxCredible may occasionally share your personal contact information with other companies to provide services on our behalf. We may also provide selected information to companies who provide services such as website hosting, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information, adhere to the MaxCredible Privacy Policy, and are prohibited from using that information for any other purpose. MaxCredible may share data about our customers with our providers so that these service providers can contact customers and visitors on our behalf. MaxCredible may also share customer data with our service providers to ensure the quality of information provided. Unless described in this privacy statement, MaxCredible does not share, sell, rent, or trade any information provided with third parties for their promotional purposes. MaxCredible uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on MaxCredible’s behalf. MaxCredible reserves the right to use or disclose information provided if required by law or if MaxCredible reasonably believes that use or disclosure is necessary to protect MaxCredible’s rights and/or to comply with a judicial proceeding, court order, or legal process.

Correcting And Updating Your Information

Customers may update or change their registration information by editing their user or organization record. All MaxCredible emails include opt-out mechanisms so that you may change your preferences. To update Billing Information or have your registration information deleted, please email support [at] MaxCredible.info or call +31 (20) 3449070. To discontinue your account, please email support [at] MaxCredible.info or call +31 (20) 3449070. Requests to access, change, or delete your information will be handled within thirty (30) days.

Customer Data

MaxCredible will not review, share, distribute, or reference any customer data except as provided in your Master Subscription Agreement, or as may be required by law. In accordance with the MaxCredible Master Subscription Agreement, MaxCredible may access customer data only for the purpose of providing MaxCredible services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.

Security Is Our Top Concern

MaxCredible uses robust security measures to protect customer data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of customer data. When MaxCredible services are accessed using Internet Explorer version 7.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer (SSL) technology protects customer data using both server authentication and data encryption. These technologies help ensure that customer data is safe, secure, and only available to the customer to whom the information belongs and those to whom the customer has granted access. MaxCredible implements an advanced security method based on dynamic data and encoded session identifications, and hosts its websites in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders. MaxCredible also offers enhanced security features within our services that permit customers to configure security settings to the level they deem necessary. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords. Because MaxCredible uses our own services to maintain data about MaxCredible customers, this information is secured in the same manner as described above for customer data. For more about security, please visit the Security page on the MaxCredible website.

Our Commitment To Privacy

These privacy guidelines are communicated to every MaxCredible employee. MaxCredible does not knowingly solicit personal information from children or send them requests for personal information. Although MaxCredible takes significant precautions to protect your security, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If we are going to use your personal information differently from that stated at the time of collection, MaxCredible will attempt to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner. MaxCredible reserves the right to change this Privacy Statement. MaxCredible will provide notification of the material changes to this Privacy Statement through our websites. MaxCredible welcomes your comments regarding this policy statement at any time. If you have questions about this Privacy Statement, or you believe that MaxCredible has not adhered to this privacy statement, The MaxCredible Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes