Functionalities
Provisioning Wizard
Operational
Individual home screen
Each user can choose their own start screen from a number of predefined screens. For the credit manager, the “Personal Start Screen” displays the daily workload.
Message batches
The messages to be sent and the call list are prepared daily for checking and processing.
The batches are generated based on the established follow-up profiles, taking into account the discussed invoices that are left out of the follow-up process.
Call list
The batches are generated based on the established follow-up profiles, taking into account the discussed invoices that are left out of the follow-up process.
Customer management screen
- Direct insight into contact details, invoice details, issues, payment commitments, payment behaviour
- Creating payment arrangements, registering disputes and payment commitments, manual messages, transferring collections, incidental intervention on follow-up strategy
- “1 click” access to: History of communication, disputes, documents and comments, manually sending messages and creating issues
Complaints management
In the complaint management, or rather the issue management, all (supposed) reasons why customers do not or do not yet want to pay are recorded.
Per issue is recorded:
- What the problem is
- Who has to solve it
- Who monitors the solution
- Within what time it should be resolved
- Whether the invoices in question should be temporarily removed from the follow-up process
- The realized solution
- Whether the invoices can be followed up again.
Collection transfer
Invoices that have not been paid after all follow-up actions have been carried out, are placed in the “for collection” selection list.
Per collection agency or bailiff, the selected invoices are exported in a predefined format or entered directly into the collection party’s portal.
The reports show which invoices have been carried forward and whether they have been paid in the interim.
Reports
Standard reports
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Dynamic reports
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Functionality guarantee!
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Does management have wishes with regard to the functionalities in the product that have not yet been integrated into the application? Then MaxCredible builds these functionalities into the product free of charge.
For perspective, 99% of the MaxCredible users’ wishes over the past 15 years have been added to the product for free.